An official complaints process is an important component of any legitimate certification program. SFI’s official complaint process allows individuals or organizations to make a complaint regarding the validity of a certification to the SFI Forest Management Standard, the SFI Fiber Sourcing Standard, or the SFI Chain-of-Custody Standard. Their complaint will be openly and independently investigated. The process is outlined in Section 12, SFI 2022 Standards and Rules.
A complaint does not challenge the credibility or the content of the SFI Forest Management Standard, the SFI Fiber Sourcing Standard, the SFI Chain-of-Custody Standard, or the SFI Certified Sourcing Standard. Rather, it challenges the audit findings and the decision to grant the certification; or it reports events that have occurred since the last audit that question the maintenance of the certification.