An official complaints process is an important component of any legitimate certification program. SFI’s official complaint process allows individuals or organizations to make a complaint regarding the validity of a certification to the SFI Forest Management Standard, the SFI Fiber Sourcing Standard, or the SFI Chain of Custody Standard. Their complaint will be openly and independently investigated. The process is outlined in Section 12, SFI 2022 Standards and Rules.
A complaint does not challenge the credibility or the content of the SFI Forest Management Standard, the SFI Fiber Sourcing Standard, the SFI Chain of Custody Standard, or the SFI Certified Sourcing Standard. Rather, it challenges the audit findings and the decision to grant the certification; or it reports events that have occurred since the last audit that question the maintenance of the certification.